Kontrolla Issue Manager (KIM)
Kontrolla offers a browser-based issue management system - KIM. KIM is for any organisation that requires a issue management tool that is rapidly deployable and itprovides a powerful issue management system for your organisation’s helpdesk. It is built on Kontrolla's workflow and document management platform and offers unique and powerful capabilities:
- The recording and management of IT issues - hardware and software
- The assignment of responsibility and tracking of progress
- The attachment of any documents and notes associated with an issue especially e-mail correspondence
- Browser-based interface giving an overview of issues by owner, customer, status and age
- Comprehensive record of each issue from date logged to resolved
The chief features and benefits of KIM are described in this document.
If you would like any further information please contact us.
